FAQ

What should I do if I have a complaint or concern about my order?

If you have any concerns regarding your purchase, please contact us within seven (7) days of receiving your item. We'll work with you to resolve any issues during this period.

Can I return or exchange an item?

Yes, items are eligible for exchange within seven (7) days of delivery, provided they are unused, in original condition, undamaged, and returned in their original packaging. Customers are responsible for all exchange shipping fees.

Can I return an item for a refund?

We do not offer refunds — all items are non-refundable. If you wish to return an item, it must be shipped back to us within seven (7) days of receipt, and all return shipping costs are the customer's responsibility.

How can I contact you for help?

If you have any questions about our policies or need assistance, please reach out to our customer support team at shop.dresscodeza@gmail.com — we're here to help!